We're here to help.

Most questions are answered on the FAQ. For anything else, email us directly and a real person will get back to you.

Contact

Email support@ming-app.org for anything — a bug, a question about your account, feedback, or press inquiries. We read every message and typically reply within a couple of business days.

Delete your account and data

Email support@ming-app.org with the subject "Delete my account" from the email address on your account. We'll delete your account and all associated data — your word progress, review history, and streak — within 30 days, and confirm once it's done.

See the Privacy Policy for exactly what's stored and for how long.

Common issues

I'm not receiving my reminder notification.

Check that notifications are allowed for Ming in your device's system settings, and that a reminder time is set in the app's settings. Reminders are local to your device, so they won't fire if the app has been force-quit on some Android versions.

My progress didn't sync to a new device.

Make sure you're signed in with the same account (Apple, Google, or email) on both devices. Progress syncs automatically in the background when you're signed in and online.

I want to change my daily pace.

Open Settings inside the app and pick a new daily goal — 5, 10, or 15 minutes. It takes effect on your next lesson.